Range Rover Evoque: Vehicle Transportation Aids and Vehicle Storage

New Vehicle Storage

INTRODUCTION

Standards

Vehicles may require storage for varying periods of time before the customer takes delivery. It is essential that a new Land Rover vehicle is stored correctly, in order to ensure total customer satisfaction after the car is removed from storage and prepared for sale.

This document establishes the MINIMUM STANDARDS required of franchise holders and appointed vehicle storage companies by Land Rover for the storage of new vehicles, and may only be deviated from with the Company's agreement.

Any concerns should be discussed with your Franchise Regional Manager.

This information should be used in conjunction with the relevant Pre-Delivery Inspection (PDI) information.

AREAS OF RESPONSIBILITY

Preventative Measures

Adequate preventative measures must be taken to ensure that each vehicle in stock is maintained in peak condition.

ARRIVAL

It is your responsibility to notify delivery companies immediately of any losses and/or transit damage identified on receipt of the vehicle.

Where applicable, Vehicle Condition Reports (VCR's) must be endorsed accordingly, otherwise it is unlikely that the transit insurance company will accept any claims for missing items or damage rectification.

STORAGE

Correct preparation of vehicles for storage is essential. The majority of new vehicles leaving Land Rover are provided with the appropriate protection for transit. It is your responsibility to ensure that a vehicle storage department, or specialist company, is sufficiently equipped to undertake the storage requirements endorsed in this publication. Whilst vehicles are in storage, any deterioration or damage sustained is the sole responsibility of the storage operator and must NOT be made the subject of a warranty claim.

DISPATCH

When removing vehicles from storage, you are responsible for procedures that ensure they are in a safe and roadworthy condition.

VEHICLE STORAGE

VEHICLE IDENTIFICATION UPON ARRIVAL

• A New Vehicle Storage History Sheet must be raised for every new vehicle upon arrival and should remain inside the vehicle until despatch. This must contain a record of the vehicle condition and any rectification work carried out during the storage period (see Storage History Sheet).
• Vehicles must be checked for correct specification and/or shortages. Where this is incorrect the required parts should be procured through normal channels and costs claimed back via the DDW system using the appropriate shortage or misbuild program code.
• Claims for rectifying incorrect specification items and/or shortages must be made in accordance with the conditions detailed in Section C of the Warranty Policy and Procedures Manual.
• NOTE: All missing items should be recorded on the New Vehicle Storage History Sheet and countersigned by an authorized person.
• Vehicles must be inspected for transit damage.
• Delivery damage is not the responsibility of Land Rover and must not be made the subject of a warranty claim. It is the responsibility of the Dealer/Retailer or vehicle storage company to identify any such damage at the time of the new vehicle receipt and to ensure that the full details are recorded on the Delivery Receipt. Claims for rectification of such damage must be directed to the Delivery Company.
• Failure to notify the Delivery Company of damage details at the time of vehicle delivery will result in claims for subsequent rectification being rejected.
• Warranty claims for damage repairs may only be submitted where Land Rover's responsibility is clearly indicated.

  Examples falling into this category are paintwork damage during the fitment of trim or outward facing dents on the door skin.

• Warranty claims will not be accepted for any transit damage repaired or identified after the vehicle has been placed into service.
• A label should be suitably affixed to the inside of the windshield indicating the date of vehicle arrival. Labels must not be stuck directly to the windshield but placed in a transparent licence holder, or alternatively stuck to a piece of cling film and attached to the inside of the windshield. This will avoid damage to the windshield when removing labels.
• Ignition and door keys must be suitably labelled and when the vehicle is locked, they must be held in a suitably identified and secure office. All key numbers must be recorded on the New Vehicle Storage History Sheet. All keys, including spares, must be removed from the vehicle during storage for security reasons.

VEHICLE INSPECTION

The entire vehicle exterior must be inspected and, if necessary, washed thoroughly, including the underside and wheel arches, to remove all dirt and mud deposits.

Any defects found during inspection must be rectified before the vehicle is stored.

Ensure that bumper and body side protectors are correctly located.

There are two main methods of vehicle storage:

• Collective storage of several vehicles in an open compound.
• Collective storage of a small number of vehicles, normally at the dealership/retailer and possibly under cover.

IDEALLY ALL VEHICLES SHOULD BE STORED IN A WELL VENTILATED AND TEMPERATURE-CONTROLLED BUILDING.

However, it is recognised that the majority of all vehicle storage is done in an open compound. Therefore, the following site requirements must be observed and should be authorised with your Regional Manager.

• The site should have a well-drained hard standing surface, preferably concrete or tarmac, which is free from undergrowth.
• The site and driveways must be kept clean and clear of any obstruction at all times.
• The site must be enclosed by a secure intruder-proof perimeter fence and the gates securely locked. The site should be under daily surveillance, with unauthorised access prevented at all times.
• The site should be located away from areas subject to industrial fallout, sea spray or wind-blown dust and sand.

  Where fallout conditions are unavoidable it will be necessary to monitor the exterior condition of all cars and wash as necessary. Heavy contamination may require vehicles to have the transit protection coating removed and problems arising from the contamination rectified. Once the transit coating has been removed, the vehicle must not be returned to outdoor storage unless it is fully covered to provide the necessary protection against deterioration.

• Mains water, tyre inflation and battery charging facilities must be available on site.
• Hedges, shrubs and trees adjacent to the site should be kept trimmed and clear of parked vehicles.
• Vehicles must not be parked under trees, overhead cables or other overhanging structures as bird droppings or other types of contamination could occur.

VEHICLE PARKING

Vehicles must be parked tidily with a minimum of 600 mm (2 feet) between bumpers, front and rear.

There must be a full doors width clearance between the driver's door and any adjacent vehicle or obstruction.

Vehicles must be parked at least 1.2 metres (4 feet) away from any interior wall or, for outside storage, at least 2 metres (6 feet) away from any perimeter fence.

Vehicles must be moved on a first-in-first-out basis, subject to specification.

1. Storage Outside
2. Storage Inside

FACILITIES AND EQUIPMENT

Car wash facilities.

Tyre inflation equipment with calibrated gauge 0 - 4.05 bar (0 - 60lbf/in

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